Call Center Communication as a Service 120786035

The Kerala RTC has published a tender for "Call Center Communication as a Service (CCaaS) Model in Three Shifts (24x7) for a period of 3 years." on the 16 May 2025. This tender belongs to Spectroscopic Repair category. This tender is published in Thiruvananthapuram, Kerala location. The vendors interested in this tender and related Spectroscopic Repair tenders can obtain further details by registering in the Tendersniper web portal. Upon registration, Tendersniper sends regular tender alerts by email specifically addressing the user requirements (i.e., keywords, location and value range). Government business is a growing area of opportunity. The businesses are encouraged to actively monitor tender opportunities and participate in them to grow their business.
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Around 12110 tenders were floated in Kerala in the past month with major spending on road relaying Tenders, road construction Tenders, road repair Tenders

Tender Details
 Tender Title / Description
Tender Title Call Center Communication as a Service (CCaaS) Model in Three Shifts (24x7) for a period of 3 years.
Tender Description manpower cost for call centre agents:• 6 agents (08:00 am – 06:00 pm) • 4 agents (06:00 pm – 08:00 am) includes salary, shift allowance, compliance (pf, esi), and relievers infrastructure & operational cost: • call centre setup & maintenance • crm/ticketing software & ivr • systems, headsets, internet, power backup • supervision, reports, 24x7 support is 694:2010
Comments manpower cost for call centre agents:• 6 agents (08:00 am – 06:00 pm) • 4 agents (06:00 pm – 08:00 am) includes salary, shift allowance, compliance (pf, esi), and relievers infrastructure & operational cost: • call centre setup & maintenance • crm/ticketing software & ivr • systems, headsets, internet, power backup • supervision, reports, 24x7 support is 694:2010
 Important Dates
Published Date
Due Date 11 Jun 2025 00:00:00
 Estimate and EMD
Estimated Value 0.0
EMD 0 INR
Processing Fee 0 INR
 Tender No

TSID: 120786035

 Tender Type and Location
Tender Category
Tender Type
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