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Call Center Communication as a Service (CCaaS) Mod - 120786035

The Kerala RTC has published a tender for "Call Center Communication as a Service (CCaaS) Model in Three Shifts (24x7) for a period of 3 years." on the 16 May 2025. This tender belongs to Spectroscopic Repair category. This tender is published in Thiruvananthapuram, Kerala location. The vendors interested in this tender and related Spectroscopic Repair tenders can obtain further details by registering in the Tendersniper web portal. Upon registration, Tendersniper sends regular tender alerts by email specifically addressing the user requirements (i.e., keywords, location and value range). Government business is a growing area of opportunity. The businesses are encouraged to actively monitor tender opportunities and participate in them to grow their business.

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Tender Details

Details: manpower cost for call centre agents:• 6 agents (08:00 am – 06:00 pm) • 4 agents (06:00 pm – 08:00 am) includes salary, shift allowance, compliance (pf, esi), and relievers infrastructure & operational cost: • call centre setup & maintenance • crm/ticketing software & ivr • systems, headsets, internet, power backup • supervision, reports, 24x7 support is 694:2010

Sector: Transport Dept

Published Date	16 May 2025
Tender Estimate Value	0.0
Due Date	Login to view Due Date
Earnest Money Deposit(EMD)	INR XXXX
Processing Fee	0
Document Sale Start Date	XX-XX-XXXX
Document Sale End Date	XX-XX-XXXX
Tender Opening Date	XX-XX-XXXX
Tender Document Link	Login to view the document
Tender Type	Open Tender
Tender Category	Services

Call Center Communication as a Service (CCaaS) Mod - 120786035

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