Tender Details
Tender Title / Description
| Tender Title | GLOBAL CONTACT CENTRE FOR NORKA ROOTS |
|---|---|
| Tender Description | the scope of worknorka roots envisages outsourcing its contact centre operations tosuitable bidder, for a period of 3 years, who will be responsible forestablishing, operating and managing the end-to-end contact centre servicesfor norka roots. the contact centre operations should be purely onoutsourced model and the setup will be at bidder premises. the bidder shouldsetup all required infrastructure as required for operation of call centre.the scope of services that need to be provided by the successful bidder canbe broadly classified into the following areas:1. norka roots services /schemesthe contact center ftes, who will be trained on schemes/services ofnorka roots, shall understand the caller’s requirements and resolve thequery as per the information provided to the best of the standards.2.contact centre technology and infrastructurea. bidder shall be responsible for providing premises duly equippedwith requisite infrastructure like connectivity, power, securitysystems etc.4ref no. |
| Comments | the scope of worknorka roots envisages outsourcing its contact centre operations tosuitable bidder, for a period of 3 years, who will be responsible forestablishing, operating and managing the end-to-end contact centre servicesfor norka roots. the contact centre operations should be purely onoutsourced model and the setup will be at bidder premises. the bidder shouldsetup all required infrastructure as required for operation of call centre.the scope of services that need to be provided by the successful bidder canbe broadly classified into the following areas:1. norka roots services /schemesthe contact center ftes, who will be trained on schemes/services ofnorka roots, shall understand the caller’s requirements and resolve thequery as per the information provided to the best of the standards.2.contact centre technology and infrastructurea. bidder shall be responsible for providing premises duly equippedwith requisite infrastructure like connectivity, power, securitysystems etc.4ref no. |
Important Dates
| Published Date | |
|---|---|
| Due Date | 24 Nov 2018 00:00:00 |
Estimate and EMD
| Estimated Value | 60.0 Lakh |
|---|---|
| EMD | 0 INR |
| Processing Fee | 0 INR |