Description: Item Category Hiring of Agency for IT Projects Milestone basis
Details: Project RequirementBank aims to conduct a usability audit to ensure that, Bank's ongoing digital journey applications such as Bob World, Bob World ePay, and Tab Banking consistently meet and exceed user expectations. This audit is conducting to identify specific areas for improvement, aiming to create applications that are user-friendly, intuitive, and efficient. Key areas of focus include ease of navigation, user experience, efficiency, error handling, accessibility, content clarity, responsiveness, and performance. A diverse sample of users across various demographics and geographic locations will be involved to gain a comprehensive view of the usability needs of different customer segments. The usability audit aims to:Identify usability issues that impact the user experience and efficiency across Bob World, Bob World ePay, and Tab Banking.Benchmark the applications against industry standards to ensure they provide a best-in-class user experience.Provide actionable recommendations to
Sector: Insurance